Booking Terms and Conditions

Accommodation payment:
After you have completed your booking, we will send you a 3D secure payment link, allowing you to complete your accommodation payment via credit card.

Cancellation Terms:                                                                                                                                              You may cancel free of charge and receive a full accommodation refund up to 60 days prior to your arrival date.
Cancellations made 59 days or less before arrival will result in 100% of the accommodation fee being forfeited.                                                                                                                                                                                Welcome to Acorn House!                                                                                                                                       We look forward to making your time at Acorn House as comfortable and memorable as possible. Please take a moment to review the below important information to help plan your stay with us:

Breakfast Information:Our delicious and generous two-course breakfast is freshly prepared each morning and served between 08h00-10h00.

Being a small guesthouse without 24-hour staffing, and due to the preparation time involved, we’re unfortunately not able to offer early or alternative breakfast options.

With this in mind, and to fully enjoy what we offer, we’d really appreciate if you could take breakfast timing into account when planning itineraries and recommend tour pickups start from 8:30 AM onwards. This allows for time to relax, enjoy breakfast, and benefit from the guidance we love to provide.

Room Amenities: Our rooms are equipped with luxury bathroom amenities, bedlinen, bath towels & beach towels, hairdryer as well as local sweets and bottled Table Mountain water.

Room Access: Between 14h00 – 17h00 on arrival day                                                                                        Room Check-out: 10h00am on departure day

Complimentary luggage storage is available at the guesthouse should you arrive before room access or need to store your bags after room check-out.

We’re Here to Help                                                                                                                                          Should you have any special requests or need assistance before or during your stay, please don’t hesitate to reach out to us directly. We are always happy to help with recommendations, reservations, or anything else you may need.

We look forward to welcoming you soon!

Warm Regards
Maaike Tiaden & Stefan Steyn
(Owner & Guesthouse Manager)